Junior IT Support Engineer

Job Position: Junior IT Support Engineer Ref: 4679 Location: PE/Gqeberha Salary: R10 000 to R12 000 per month commensurate with qualification and experience Email your CV to recruit@onlinepersonnel.co.za The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support and Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity Qualifications / Requirements: • Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365 • A+ certification preferred • Fundamental knowledge of TCP/IP networking, including DHCP and DNS • Minimum 1 to 2 years of experience in a desktop support environment • Capable of thriving under pressure and managing multiple tasks concurrently, prioritizing effectively • Self-motivated with strong attention to detail, able to work under minimal supervision • A collaborative team player comfortable interacting with management, colleagues, and clients • Demonstrates ability to deliver accurate results within set deadlines while maintaining neatness in work • Displays a passion for the IT industry and maintains a results-driven, positive, and professional demeanour • Exhibits excellent client service skills with outstanding interpersonal, verbal, and written communication abilities • Possess essential problem-solving and troubleshooting skills • Demonstrate excellent time management skills • Approach work and colleagues with a positive, confident attitude, embodying honesty and reliability Key Performance Areas • Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues • Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless) • Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision • Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points • Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed • Document and track support requests and resolutions using ticketing systems • Perform routine maintenance tasks, such as system updates, patches, and backups • Assist in the implementation of IT security policies and procedures to safeguard company data • Provide training and assistance to users on basic IT procedures and best practices • Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions