BDC Representative (Business Development Centre) Representative

In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales team.

Responsibilities Must be flexible with scheduling, including nights and weekends Fast pace environment, must be able to meet call handling time and daily call goals Must have great phone and computer skills Responsible for developing, processing, managing, following up and tracking all dealership customers as it pertains to the specific department This individual completes all reports and administrative procedures required Follow up on unsold showroom traffic and chat inquiries Handle all incoming calls to the service department Maintains a general understanding of the repair process and explains the process to our customers Addresses customer concerns and issues or escalates them as needed Coordinates questions and issues with the appropriate department personnel

Personal Traits and Qualifications Directs customers to the appropriate department or point-of-contact Ensures all service targets are met or exceeded Provides timely and accurate reports on service activities as needed Approaches, greets, and offers assistance or direction to any customer Provides electronic and phone customer service assistance