Transport Coordinator

  • Stellenbosch
  • Persona Staff
Requirements:
  • Grade 12/Matric with Mathematics and accounting as subject
  • Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management or related field.
  • 1- 2 years Intermodal experience in the transportation industry.
  • Excellent negotiation skills.
  • Strong knowledge of South African geography.
  • Proficient in Microsoft Office.
  • Working knowledge of Transportation Management Software
  • Dedicated commitment to providing superior, timely, internal, and external customer service.
  • Highly organized with the ability to multi-task and prioritize.
  • Strong problem-solving and decision-making skills in a team environment.
Responsibilities:
  • Meet and exceed customer requirements at every stage of the order fulfillment process.
  • Analyse load information from the customer in order to determine and verify the appropriate routes and rates.
  • Source equipment based on the most cost-effective routings to satisfy customer requirements, working within the parameters and guidelines related to profitability and rates.
  • Coordinate pricing and equipment capacity to secure equipment options and power.
  • Ensure the system contains complete and accurate details of the order.
  • Notify the customer of any potential delays or problems pertaining to the order.
  • Resolve any issues with the loads as they arise.
  • Remain in contact with the customer throughout the duration of an order.
  • Build carrier relationships.
  • Communicate drayman changes to the Pricing department, ensuring the best carrier match to customer requirements.
  • Manage the pick-up to ensure customer and carrier requirements are met.
  • Obtain paperwork (bill of lading, customs documents) for movement.
  • Prepare and transmit rail instructions for movement, keeping abreast of changing rail requirements.
  • Coordinate load status for higher volume customers with the Tracing Team.
  • Reschedule deliveries and resolve issues if required.
  • Trace and monitor shipments to ensure on-time performance to customers.
  • Communicate tracing information (ETA and appointment) to the customer.