Senior e-Commerce Manager

Who are we: A leading retail business.

Who are we looking for: An experienced Senior E-commerce & Digital Marketing Manager in Cape Town to lead and expand our digital presence across multiple brands.

What will you do:  

I deal candidate must have a proven track record in transitioning from traditional to online marketing and thrive in a diverse digital environment. 

• Take ownership of existing and new e-commerce websites, apps, and channels, including digital marketing for all brands within the Group
• Demonstrate a thorough understanding of the e-commerce and digital marketing landscape and guiding the business on the e-commerce business model
• Develop an e-commerce strategy to attract, convert and retain online customers by proactively studying market trends, competitors, and customer behaviours
• Set, manage and report on e-commerce reach, sales and marketing budgets
• Manage the social media marketing team comprising a social media manager, ensuring digital assets and content are effectively managed
• Work closely with the merchandise teams to execute e-commerce merchandising strategies, managing online product inventory, taxonomy, and data to optimise category differentiation and growth
• Work with marketing manager, brand managers, and ad agencies to develop, track, evaluate and optimise effective digital marketing campaigns to achieve key performance indicators (KPIs) and maximise ROI
• Continually optimise lead generation, sales, and customer satisfaction by monitoring and testing site functionality and performance regarding search engine optimisation, customer journey and conversion rates
• Source and manage third-party specialists for technology and performance marketing solutions needed to drive e-commerce strategy.
• Collaborate and create strategic relationships with payment partners, e-commerce partners and internal stake holders
• Oversee all aspects of e-commerce including digital marketing web design, content, web design, promotional campaigns and GTM
• Facilitate the onboarding of the Group’s outstanding brands to e-commerce platforms

What do you need: 

• Marketing degree or similar; specialization in online and digital marketing is an advantage
• Minimum of 10 years marketing experience preferably in retail, of which at least 3 years in a middle / senior management role,
• No less than five years of experience in e-commerce strategy, operations, and digital marketing
• Demonstrable experience and expertise in social media, SEO, PPC, mobile, and email marketing
• Strong knowledge of e-commerce platforms such as Magento and WooCommerce, and payment gateways
• ROI-focused and able to work well in a highly target-driven environment
• Ability to work well under pressure and manage a significant workload
• Excellent analytical skills and experience using leading data analysis tools and platforms, such as GA4 and Sprout
• Ability to work independently and collaborate effectively
• Ability to travel in Southern Africa