CALL CENTRE COORDINATOR - CUSTOMER SERVICE

  • EGoli
  • Michelle Taylor Recruitment
  • Support all aspects of the technical department. These include: queries from customers, assisting with complex service calls, technician support, queries around parts.
  • Monitoring whatssap group and taking action
  • Ability to multitask and stay organized
  • Excellent interpersonal and problem solving skills both telephonically and face to face
  • Ability to communicate with both clients and technicians
  • Stay calm in stressful situations
  • Report on monthly call for clients via excel spreadsheets
  • Improve client retention
  • Manage some key clients maintenance requests and queries
  • Monitor work flow and communicate with technicians regarding repeat calls.
  • Follow up on incomplete jobs ( ie where parts were unavailable)
  • Following on job progress with subcontractors
  • Following on go ahead on work shop quotes
  • Ensure surreal ( internal logging system ) matches whatssap chat.
  • Align several operating systems
  • Fast paced environment
Skills:
  • Call centre or customer service experience -2 years plus
  • Computer literate on excel and all Microsoft office.
  • Able to easily navigate computer systems, portals jump from one to the next
  • Understand a technical servicing environment
  • Able to get on with several personalities
  • Ability to multitask but stay calm
  • Highly organized
  • Experience working on an accounting package ( Evolution advantageous)
  • Working in a service department or call centre would be advantageous