Part Stock Controller

  • Pietermaritzburg
  • Kerry Kopp Recruitment
responsible for Parts Stocking and Sales
- liaise with all locations regarding stock levels, ordering, selling and stock taking
- supply quotation and pricing to customers
- liaise with customers and obtaining order numbers.
- order, receive, collect and deliver stock
- responsible for stocks on shelves and ordering new stock as required
- establish a minimum and maximum stocking level
- keeping records of purchases, sales and requisitions
- perform regular stock takes at all sites - stock count, control and reconciliation
- must be able to travel for stock take and stay on location away from home
- store and label stock/parts in a logical, easily identifiable manner
- periodic stock takes of at least ten items on the shelf
- examine products purchased for resale or received for storage to assess the condition of each product or item
- source data on competitively priced local suppliers
- switchboard and reception duties
- administrative and clerical support including mailing, scanning, faxing and copying to management
- run companys errands and maintain office supplies for Pietermaritzburg and to other sites as and when required
- answer calls from customers regarding their inquiries
- ensure that invoices are signed off.
- perform driver duties when not busy with stock
- operate a forklift as and when required

Perform research on warranties and prepare customized warranty papers for work.
- Review all warranty claims and administer it with warranty awarded.
- Coordinate with manager and prepare repair order for authorization as per warranty requirement.
- Assist various departments and fulfill all warranty requirements.
- Assist customers with all warranty service and prepare associate documents.
- Monitor all customer inquiries and requests on all warranty issues.
- Supervise all information and update database and prepare require filling documents.
- Maintain knowledge on various warrant programs by active participation in education programs.
- Ensure customer satisfaction and ensure compliance to all warranty specifications.
- Evaluate databases and complete all data entry for warranty claims and filings.
- Monitor defective products and withdraw specific batch of products if required.
- Manage all warranty claims, resubmit claims of required and ensure appropriate action.
- Monitor all body shop applications and monitor all outstanding applications.
- Coordinate with account departments and settle all warranty claims.
- Prepare documents for all warranty papers and mention repair order number and date of replacement.
- Maintain records of customer details and warrantor references


Skills and Qualifications:
- 5+ years of hands on administrative support experience
- proficiency in MS Word, MS Excel and MS Outlook a must
- excellent communication skills written and verbal
- ability to prioritize and problem-solving skills
- attention to detail
- drivers licence
- forklift Drivers licence, if applicable