Operations Assistant

  • Stellenbosch
  • Finovate People

Our client in the Travel Industry is looking for an Operations Assistant to join their dynamic team based in Stellenbosch .

Responsibilities:

  • Support the reservations / operational team
  • Confirmation of bookings with various hotels
  • Making of payments
  • Do follow-ups with various accommodations regarding special requests.
  • Providing excellent customer service as part of a fast-paced and diverse team.
  • You will be providing support and advice to our customers who require assistance situations that may arise.
  • Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
  • Identify the nature of the callers needs through effective questioning and listening.
  • Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.

Requirements:

  • Excellent written and verbal communication skills.
  • Passionate about providing good customer service.
  • Adaptable and has an empathetic attitude.
  • A resourceful problem solver who can work under pressure.
  • Good geographical knowledge.
  • Additional languages are an advantage, but not necessary.
  • Knowledge and experience of working within the travel insurance arena is an advantage.
  • Ability to build relationships quickly, responding respectfully and positively to members' needs.

Area: Stellenbosch

Salary: R20 000 – R30 000 p.m. (depending on experience)

Please apply online if you meet the above-mentioned requirements.

Please consider your application as unsuccessful if you have not been contacted within 4 weeks.