IT Technician

Attention: Please note that the hiring team responsible for this position will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Further information on how to get started will be provided. We are looking forward to receiving your application. Position: IT Technician Location: Durban About the role: Seeking an IT Technician with expertise in diagnosing and repairing IT hardware while delivering exceptional customer service. Responsibilities: • Assess, diagnose, and repair IT hardware and related equipment, including desktop systems, notebooks, mobile devices, tablets, peripherals, and communication devices. • Conduct hardware troubleshooting, component testing, and repairs/replacements as necessary. • Perform software recovery and repairs for various operating systems. • Troubleshoot network LANs and WANs. • Maintain accurate job card updates and provide timely Customer feedback. • Offer telephonic and on-site support t customers and managers. Minimum requirements: • Matric with mathematics • A+ certification • Minimum 3 years of IT technical experience • Proficiency in networking and Windows operating systems. • Strong knowledge of Windows hardware. • Computer literacy in MS Word, Excel, Outlook, and PowerPoint. • Previous experience in a customer service environment is advantageous. • Own transport with valid Driver's License Skills: • Proficient in troubleshooting communication devices. • Organized, efficient, and meticulous work ethic. • Excellent communication, writing, and interpersonal skills. • Strong IT technical abilities. • Conflict management skills. • Ability to learn new software tools quickly. • Customer-focused with a commitment to service quality. • Effective time management and prioritization skills. • Proficient in administration and basic finance. • Ability to provide feedback tactfully and diplomatically. • Team player with the capacity to work independently. • Strong analytical and evaluation skills. Remuneration: R8 000 – R10 000 depending experience