Front Office Manager. 5-star Hotel. Stellenbosch

  • Stellenbosch
  • Pick Me Recruitment
FRONT OFFICE MANAGER: ICONIC FIVE-STAR HOTEL (STELLENBOSCH) Seeking an experienced FRONT OFFICE MANAGER to lead a Five-Star Hotel Front Office Team. The hotel is known of its old-world charm, rich Cape heritage and curated guest experiences. The ideal candidate has previous Front Office Management Experience, experience in Opera, with a Hotel school / Hospitality related qualification. We are looking for someone with a solid track record and strong work ethic with the ability to lead and develop a team effectively. Key Role The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces standard operating procedures and operating standards in all areas supervised. The Goal of the Front Office Manager: • Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations. • Must be flexible and able to adjust to meet the changing needs of guests. • Must maintain a level of professionalism and communicate effectively. • Must show enthusiasm for the job, front office and the hotel. • Must be considerate, patient and willing to help out fellow employees. • Must have a good self-image and be able to command the respect of the employees. • Must be able to tolerate pressure and work calmly and efficiently during busy times. • Must handle guest complaints according to policies and procedures. • Possess the highest work ethics, personal morals and honesty beyond reproach. Knowledge and Abilities: • Exceptional language/communications skills – verbal and written • A friendly and welcoming approach • High standards of dress and presentation • Ability to remain calm during difficult situations or in a very busy environment • Excellent interpersonal skills, including a pleasant telephone manner • Excellent administrative skills • Excellent team working skills. • Strong work ethic • Flexibility • Excellent organization skills • Previous Front Office Management Experience • Experience in OPERA • Hotel school / Hospitality related qualification Key Duties and Responsibilities: • Trains, cross –trains, and retrains all front office personnel. • Participates in the selection of front office personnel. • Schedules the front office staff. • Supervises workload during shifts. • Evaluates the job performance if each front office employee. • Maintain a professional and high-quality service-oriented environment at all times. • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. • Maintains working relationships and communicates with all departments. • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. • Verifies that accurate room status information is maintained and properly communicated. • Resolves guest problems quickly, efficiently, and courteously. • Reviews and completes credit limit report. • Works within the allocated budget for the front office. • Enforces all cash-handling procedures. • Conducts regularly scheduled meetings of front office personnel. • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. • Ensure implementation of all hotel policies and house rules. • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees. • Monitor all V.I.P 's special guests and requests. • Maintain required pars of all front office and stationary supplies. • Review daily front office work and activity reports. • Review Front office log book/handover shift reports and Guest feedback forms on a daily basis. • Maintain an organised and comprehensive filing system. • Perform other duties as requested by management. Remuneration Details: R30 000 (Relating to experience / qualification) Start Date: High Priority