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The purpose of this role is to conduct the administration of Heavy Commercial, Domestic and Commercial motor and non-motor claims and assist clients with any general and claim-related queries.
Duties & Responsibilities • Capturing all new claims where applicable • Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative and appropriate claims handling. • Ensures that customers claims are handled efficiently. • Maintain appropriate diaries and messages on the operating system. • Client input and communication is an integral part at the start of the entire claims value chain, ensuring that complete and accurate data/documentation is obtained and captured. Desired Experience & Qualification • Matric, RE5 and FAIS Credits (as per FAIS requirement- non-negotiable) • Strong communication and people skills are needed. • Must love Claims! • Claims Negotiator with at least 3 years Personal and Commercial Lines Claims experience. • Must be Fit & Proper in terms of the FAIS Act • Reliable transport
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