Call Centre Operator

The Call Centre Operator will be responsible for operating and ordering for products. The incumbent responds to electronic, telephone and email enquiries, orders and complaints about stock and deliveries, which are transferred to the ordering system. The orders are then processed, and the relevant paperwork distributed to the stakeholders. This position will be based in the East London office.

Min Requirements:

• Matric + Certificate in Customer Service
• Qualification in Supply Chain Management / Logistics advantageous
• 3-5 years working experience in a customer service industry pertaining to extensive ordering of stock
• Excellent command of English and numerical skills
• Microsoft Office proficient
• Sage Evolution advantageous

Responsibilities:

• Operate Call-centre to receive and optimise orders
• Co-ordinate orders and manage and communicate any order changes
• Compile daily preliminary Delivery Schedules with maximizing vehicle utilization and submit to the Logistics Manager by deadline times
• Proactively work with clients to prevent shortage of stock
• Monitor all orders to maximize MOQ, and minimize LOB’s
• Resolve client queries and remind them of order and delivery date deadlines
• Deal with Transporters – queries on deliveries, pass on information about which orders have been scheduled where
• Monitor credit limits and limit financial risk
• General administration, which includes ensuring that all open Sales Orders and/or Purchase Orders within Evolution are kept current
• Ensure Transporters receive sales orders
• Essential to follow up on orders
• Prepare, complete, email and save copies of daily delivery schedules
• Place orders accurately, no room for errors
• Deliver premium service to clients with regards to all aspects of Order delivery

Competencies:  (Knowledge, skills and attributes)

• Extremely organised and accurate
• Deadline focused
• Attention to detail
• Focused and driven
• Excellent customer / client service